Privacy Policy
Cruvontica respects the privacy of visitors, customers, and individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").
By using our website, booking a consultation, contacting us, or using our services, you acknowledge the practices described in this Privacy Policy.
1. Company Information
Company Name: Cruvontica
Address: New World Tower, Queen's Road Central, Central, Hong Kong
Email: cruise@cruvontica.com
Phone: +852-6925-5532
2. Scope of This Privacy Policy
This Privacy Policy applies to:
- Visitors to our website
- Individuals who submit consultation requests
- Customers who purchase cruise services
- Customers requesting itinerary modifications
- Customers requesting cancellations or refunds
- Individuals who communicate with us by email, telephone, or other means
This Privacy Policy applies only to information collected by or on behalf of Cruvontica.
3. Personal Data We Collect
Depending on your interaction with our business, we may collect the following information:
Consultation Booking Information
When you schedule a consultation through our website, we may collect:
- Full name
- Email address
- Telephone number
- Preferred consultation date
- Information voluntarily submitted in your inquiry
Customer Information
During consultations and booking arrangements, we may collect:
- Full name
- Contact details
- Passenger information provided by the customer
- Travel preferences
- Cruise itinerary requirements
- Charter customization requests
- Communication records
Refund and Cancellation Information
Where a refund is requested, we may collect:
- Booking information
- Contact information
- Cancellation details
- Banking information required for permitted bank transfer refunds
Website Information
When you visit our website, certain procedural information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Date and time of access
- Pages viewed
- Referral sources
4. How We Use Personal Data
We may use personal data for purposes including:
- Scheduling and managing consultation appointments
- Communicating with customers
- Preparing customized cruise itineraries
- Processing bookings
- Managing cruise charter arrangements
- Responding to inquiries
- Processing cancellations and refunds
- Maintaining business records
- Improving website functionality
- Preventing misuse of our services
- Complying with legal and regulatory obligations
We will only use personal data for purposes that are directly related to the reason for which the information was collected or as otherwise permitted by applicable law.
5. Legal Basis for Collection and Use
Personal data is collected where reasonably necessary for:
- Providing requested services
- Managing customer relationships
- Fulfilling contractual obligations
- Handling refund requests
- Responding to inquiries
- Meeting legal requirements under applicable laws and regulations
6. Disclosure of Personal Data
Cruvontica does not sell personal data to third parties.
We may disclose personal data where reasonably necessary to:
- Service providers assisting with business operations
- Professional advisers
- Government authorities
- Regulatory bodies
- Law enforcement agencies
- Courts or legal processes
- Banking institutions involved in accepted refund transfers
Any disclosure will be limited to information reasonably necessary for the relevant purpose.
7. International Transfers
Certain service providers or business partners may operate outside Hong Kong.
Where personal data is transferred outside Hong Kong, we will take reasonable steps to ensure that the information receives an appropriate level of protection consistent with applicable legal requirements.
8. Data Retention
Personal data will be retained only for as long as reasonably necessary to:
- Fulfil the purposes for which it was collected
- Resolve disputes
- Maintain business records
- Meet legal, regulatory, accounting, or operational requirements
When personal data is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with our internal procedures.
9. Data Security
We implement reasonable administrative, organizational, and physical safeguards designed to protect personal data from:
- Unwanted access
- Unwanted disclosure
- Accidental loss
- Misuse
- Alteration
- Destruction
While we take reasonable steps to protect information, no method of electronic storage or transmission can be completely secure.
10. Your Rights Under the PDPO
Subject to applicable legal requirements and limitations, individuals may have the right to:
- Request access to personal data held by us
- Request correction of inaccurate personal data
- Inquire about our personal data handling practices
- Withdraw consent where consent is relied upon
Requests may be submitted using the contact details provided in this Privacy Policy.
Cruvontica may request information necessary to verify the identity of the individual making the request.
11. Direct Marketing
Cruvontica may occasionally send information regarding services, promotions, events, or business updates.
Where required by applicable law, we will obtain the necessary consent before sending direct marketing communications.
Individuals may opt out of receiving marketing communications at any time by contacting us using the details provided below.
12. Third-Party Websites
Our website may contain links to third-party websites for informational purposes.
Cruvontica is not responsible for the privacy practices, policies, content, or operations of third-party websites. Users should review the privacy policies of any external websites they visit.
13. Children's Privacy
Our services are intended for individuals who are legally capable of entering into contractual arrangements under applicable laws.
We do not knowingly collect personal data from children without appropriate authorization from a parent or legal guardian where required by law.
14. Changes to This Privacy Policy
Cruvontica reserves the right to update or modify this Privacy Policy from time to time.
Any changes will become effective upon publication on our website unless otherwise stated.
Users are encouraged to review this Privacy Policy periodically.
15. Contact Us
If you have questions regarding this Privacy Policy, your personal data, or a request relating to your information, please contact us:
Cruvontica
Address: New World Tower, Queen's Road Central, Central, Hong Kong
Email: cruise@cruvontica.com
Phone: +852-6925-5532