At Cruvontica, we aim to provide clear information regarding cancellations and refunds. This Refund Policy explains the circumstances under which refunds may be requested, the applicable deductions, and the methods through which accepted refunds are issued.
By confirming a cruise booking with Cruvontica, customers acknowledge and agree to the terms outlined in this Refund Policy.
1. Company Information
Company Name: Cruvontica
Address: New World Tower, Queen's Road Central, Central, Hong Kong
Email: cruise@cruvontica.com
Phone: +852-6925-5532
2. Scope of This Policy
This Refund Policy applies to all complete cruise bookings arranged through Cruvontica, including:
- Single-day cruises
- Multi-day cruises
- Customized cruise itineraries
- Cruise charter arrangements
This policy applies only after a booking has been completed through full payment at our office.
3. Consultation Appointments
Consultation appointments scheduled through the Cruvontica website are provided free of charge.
As no payment is collected during the consultation booking process, no refund is applicable to consultation appointments.
A cruise booking is not considered complete until the customer attends the consultation, agrees to the itinerary and pricing, and pays the full amount in cash.
4. Customer Cancellation Requests
Customers may request cancellation of a complete booking by contacting Cruvontica using the contact details provided in this policy.
Cancellation requests should include sufficient information to allow identification of the booking.
5. Full Refund Eligibility
Customers are eligible for a full refund of the amount paid when a cancellation request is received at least forty-eight (48) hours before the scheduled departure time.
Once the cancellation request is reviewed and accepted, the full amount paid for the booking will be refunded.
6. Cancellations Within Forty-Eight Hours
If a cancellation request is received less than forty-eight (48) hours before the scheduled departure time, fifty percent (50%) of the total amount paid will be retained.
The remaining fifty percent (50%) of the amount paid will be refunded to the customer.
This deduction applies to all complete bookings, including customized itineraries and charter arrangements.
7. No-Show Policy
Customers are responsible for arriving at the designated departure location at the scheduled time.
Failure to attend the scheduled departure will be considered as a cancellation occurring within the forty-eight (48) hour period.
No refunds will be issued in cases where a customer fails to appear for departure.
8. Requests for Itinerary or Service Changes
Customers who wish to modify an agreed itinerary, schedule, passenger arrangements, charter details, or other service options must notify Cruvontica at least forty-eight (48) hours before the scheduled departure time.
Requests received less than forty-eight (48) hours before departure may not be accepted.
If a customer chooses to cancel a booking after a requested modification cannot be accommodated, the standard cancellation provisions of this Refund Policy will apply.
9. Refund Methods
Accepted refunds may be issued through one of the following methods.
Bank Transfer
Customers may request that an accepted refund be sent through bank transfer.
Where this option is selected, Cruvontica will request the customer's banking details through email after the cancellation request has been reviewed and accepted.
Customers are responsible for ensuring that all banking information provided is accurate and complete.
Cruvontica shall not be responsible for delays or issues resulting from incorrect banking information supplied by the customer.
Cash Refund
Customers may also choose to receive an accepted refund in cash.
To receive a cash refund, the customer must visit the Cruvontica office during designated business hours and provide sufficient information to prove the booking.
10. Processing of Refunds
Refund requests are subject to review and confirmation before approval.
Once accepted, Cruvontica will initiate the refund process within a reasonable period.
Processing times may vary depending on administrative requirements and the selected refund method.
11. Circumstances Beyond Reasonable Control
Cruvontica may occasionally be required to modify, postpone, or cancel a cruise due to circumstances beyond reasonable control, including:
- Severe weather conditions
- Typhoons
- Government restrictions
- Port authority requirements
- Public emergencies
- Natural events
- Other operational circumstances outside our reasonable control
In such situations, Cruvontica may discuss alternative arrangements, rescheduling options, or refund eligibility on a case-by-case basis, subject to the specific circumstances involved.
12. Non-Transferability of Refunds
Accepted refunds will only be issued to the individual who made the original booking or to an official person accepted by the original customer.
Refund rights under this policy may not be transferred, assigned, or sold to another party without prior written approval from Cruvontica.
13. Personal Data and Refund Requests
Information collected during the refund process may include contact information, booking details, identification information, and banking information where applicable.
Such information will be handled in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and any applicable privacy practices adopted by Cruvontica.
14. Changes to This Refund Policy
Cruvontica reserves the right to amend or update this Refund Policy at any time.
Any revised version will become effective upon publication on the company website unless otherwise stated.
15. Contact Information
For refund-related questions or cancellation requests, please contact:
Cruvontica
Address: New World Tower, Queen's Road Central, Central, Hong Kong
Email: cruise@cruvontica.com
Phone: +852-6925-5532