Welcome to Cruvontica. These Terms and Conditions govern the use of our website, consultation booking services, cruise arrangements, and related services. By accessing our website or engaging with our services, you agree to comply with and be bound by these Terms and Conditions.
1. Company Information
Company Name: Cruvontica
Address: New World Tower, Queen's Road Central, Central, Hong Kong
Email: cruise@cruvontica.com
Phone: +852-6925-5532
2. About Our Services
Cruvontica offers information regarding cruise experiences operating within Hong Kong waters. The cruises displayed on our website are provided for informational purposes and may include single-day and multi-day journeys.
We also offer customized cruise charter arrangements, allowing customers to tailor aspects of their journey according to their preferences and availability.
3. Consultation Booking Process
Customers may browse cruise options and submit a request for a consultation appointment through our website.
The consultation booking:
- Is free of charge.
- Does not constitute a cruise reservation.
- Does not create a contractual booking obligation.
- Does not require any payment through the website.
The selected date during the booking process refers solely to the consultation appointment date.
Customers are required to attend the consultation in person at our Hong Kong office.
4. Tailored Itinerary and Pricing
During the consultation meeting, a representative of Cruvontica will discuss the customer's requirements and prepare a customized itinerary where applicable.
The itinerary, availability, pricing, inclusions, exclusions, departure schedules, and any special arrangements will be presented during the consultation.
Cruvontica reserves the right to modify itineraries, routes, schedules, and related arrangements where reasonably necessary due to operational requirements, weather conditions, port regulations, safety considerations, or circumstances beyond our control.
5. Payment Terms
A cruise booking becomes accepted only after:
1. The customer attends the consultation meeting;
2. The final itinerary and price are agreed upon; and
3. Full payment has been received.
Accepted Payment Method
Cruvontica accepts payment exclusively in cash.
No other payment methods are accepted, including but not limited to:
- Credit cards
- Debit cards
- Electronic wallets
- Online payment platforms
- Bank transfers for booking payments
Upon receipt of the full payment, the booking shall be considered accepted.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate information during consultations and booking processes.
- Arriving at departure locations at the designated times.
- Ensuring they possess any documents or identification required by applicable laws or operators.
- Informing Cruvontica of any relevant requirements that may affect itinerary planning.
Failure to provide accurate information may affect the cruise experience and may limit our ability to accommodate requests.
7. Cancellation and Refund Policy
Customer Cancellations
Customers may request cancellation of a accepted booking by contacting Cruvontica.
Cancellation More Than 48 Hours Before Departure
Where a cancellation request is received at least forty-eight (48) hours before the scheduled departure time, the customer shall be eligible for a full refund of the amount paid.
Cancellation Within 48 Hours of Departure
Where a cancellation request is received less than forty-eight (48) hours before the scheduled departure time, fifty percent (50%) of the total amount paid shall be retained, and the remaining fifty percent (50%) shall be refunded.
No-Show Policy
Failure to attend the scheduled departure shall be considered as a cancellation occurring within the forty-eight (48) hour period.
No refund shall be issued in cases of no-show.
8. Refund Processing
Once a refund request has been reviewed and accepted, the refund may be issued through one of the following methods:
Bank Transfer
If the customer chooses a bank transfer refund, Cruvontica will request the necessary banking information through email after approval of the cancellation request.
Customers are responsible for ensuring the accuracy of the information provided.
Cash Refund
Customers may choose to receive a cash refund by visiting our office in person during designated business hours.
Refund processing times may vary depending on administrative requirements.
9. Cruise Charters and Customized Arrangements
Cruvontica offers charter cruise services and customized itineraries.
Because customized arrangements may vary significantly between customers, specific conditions, schedules, inclusions, and operational requirements may be communicated separately during the consultation process and shall form part of the booking agreement upon acceptance.
10. Changes to Itineraries and Service Arrangements
After a booking has been accepted, customers may request modifications to their agreed itinerary, cruise schedule, passenger arrangements, or other service options.
Any request for changes must be submitted to Cruvontica no later than forty-eight (48) hours before the scheduled departure time.
Requests received less than forty-eight (48) hours before departure may not be accepted due to operational, scheduling, or availability constraints.
Approval of any requested modification is subject to availability and operational feasibility at the time the request is received. Additional charges may apply where the requested changes result in increased costs or revised service arrangements.
Cruvontica reserves the right to decline modification requests that cannot reasonably be accommodated or that may affect the safe and orderly operation of the cruise.
Once accepted, any revised itinerary, service arrangement, schedule, or associated charges shall become part of the customer's booking agreement.
11. Weather, Operational Changes, and Force Majeure
Cruvontica shall not be responsible for delays, modifications, interruptions, or cancellations arising from circumstances beyond reasonable control, including but not limited to:
- Severe weather conditions
- Typhoons
- Government restrictions
- Port authority directives
- Public emergencies
- Natural events
- Transportation disruptions
Where feasible, alternative arrangements may be discussed with affected customers.
12. Website Information
We strive to keep information on our website current and accurate. However, cruise details, schedules, availability, routes, images, descriptions, and related content may be updated without prior notice.
The information provided on the website is intended for general informational purposes and does not constitute a binding offer.
13. Intellectual Property
All content displayed on the Cruvontica website, including text, graphics, logos, layouts, photographs, and other materials, remains the property of Cruvontica or its licensors unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
14. Privacy and Personal Data
Cruvontica is committed to handling personal data in accordance with the requirements of the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO").
Information collected during consultation bookings, inquiries, bookings, and refund processing may be used for:
- Service administration
- Customer communication
- Booking management
- Refund processing
- Compliance with legal obligations
For further details regarding how personal information is collected, used, and stored, customers should review our Privacy Policy.
15. Limitation of Liability
To the maximum extent permitted under applicable Hong Kong law, Cruvontica shall not be liable for indirect, incidental, consequential, special, or punitive losses arising from:
- Use of our website;
- Participation in cruise activities;
- Travel interruptions;
- Delays caused by third parties; or
- Circumstances beyond our reasonable control.
Nothing in these Terms shall exclude liability where such exclusion is prohibited by law.
16. Third-Party Services
Certain elements of a cruise experience may involve third-party operators, suppliers, transportation providers, venues, or service providers.
Cruvontica shall not be responsible for acts, omissions, delays, or performance issues attributable to such third parties.
17. Amendments
Cruvontica reserves the right to update or modify these Terms and Conditions at any time.
Updated versions shall become effective upon publication on the website unless otherwise stated.
18. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Hong Kong.
Any dispute arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
19. Contact Information
For questions regarding these Terms and Conditions, please contact:
Cruvontica
Address: New World Tower, Queen's Road Central, Central, Hong Kong
Email: cruise@cruvontica.com
Phone: +852-6925-5532